Director, Design

United States·ColumbusRemoteFull-timeexecutive

DesignOtherDirectorAdministration & Office Support

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Quick Summary

Overview

The Design Team creates exceptional experiences for Loop brands and their customers as we evolve from a post-purchase tool into an autonomous operational intelligence system.

Technical Tools

DesignOtherDirectorAdministration & Office Support

The Design Team creates exceptional experiences for Loop brands and their customers as we evolve from a post-purchase tool into an autonomous operational intelligence system. The team spans Product Design, UX Research, and Brand.

The Director of Design will lead Loop's design function through a pivotal transition: from designing interfaces that merchants navigate to designing systems that act on their behalf. You will expand our design system so that it can be leveraged by anyone, including non-designers, help tell Loop’s story via the brand in collaboration with marketing, and generate new ideas in collaboration with research, all while leaning into AI and new ways of working. This, of course, is all ultimately in service of our merchants and their shoppers.

At Loop, we're intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, United Kingdom, and Australia.

For this position, we're looking for someone to join us in Columbus, OH; or one of our ET/CT (Chicago, Boston, Austin, NYC, etc) Hub locations.

We tried to keep our initial Job Description brief (below), but here's the full version that will tell you more about what is required of the role, and the ideal experience and background to succeed in this opportunity.

Oversee 6-8 individual contributors, as well as agencies, spanning product design, brand/marketing design, and research.

Empower the design team through mentorship, critique, and building an adaptable culture needed to build with and for AI-first products.

Embrace a multifaceted role where you'll take ownership of both strategy and execution as Loop transitions from reactive tooling to autonomous operational intelligence.

Collaborate with Engineering, Product, Data, and Marketing teams to help visually articulate Loop’s product and brand vision.

Collaborate closely with Marketing to expand on the story of Loop, it’s merchants, and the value Loop provides to it’s merchants. On any given day, you and your team may be supporting and contributing to creative for campaigns, launches, events, social and more.

Embed design thinking and AI literacy across Engineering, Product, and Design, raising the bar for how we design interactions where a system is making decisions, not just displaying information.

7+ years of Product and UX Design experience, with meaningful exposure or hands-on experience in brand and research.

5+ years of team leadership and management in design, ideally through a significant product platform shift.

E-commerce or fintech experience is highly valued, particularly in environments where design shapes high-stakes transactional trust.

Experience designing B2B products, admin interfaces, merchant dashboards, and flows is required.

Demonstrated expertise in building design systems.

Experience designing for AI.