Operations Assistant - Hospitality & Property Operations

A growing short-term rental management company operating across the South Peninsula, Cape Town, is seeking a hands-on Operations Assistant. This role involves managing daily front-line functions ranging from direct guest communications to property maintenance coordination and housekeeping support across multiple sites. The position requires flexibility for early-morning or late-night call-outs when urgent operational issues arise, alongside standard working hours. Full system training on internal operational procedures and property management software is provided, though candidate readiness relies on existing hospitality experience and situational judgment. Working hours: 5 days per week, 09:00 to 17:00, with required availability for after-hours emergency calls. Key Responsibilities: Respond to guest enquiries, calls, and urgent after-hours messages, resolving or escalating issues efficiently. Conduct property check-in and check-out inspections across the portfolio, including hosting manual check-ins where self-check-in is unavailable. Support daily housekeeping workflows, manage stock levels of consumables, reorder supplies, and transport linens between sites. Oversee minor property maintenance, perform basic troubleshooting, and coordinate with external contractors for larger repairs. Update booking records, inspection reports, and maintenance logs in the property management system. Participate in daily morning planning meetings and assist with scheduling housekeeping teams. Serve as a reliable secondary point of contact for operational decisions in the founder's absence. Requirements Demonstrable front-line experience within hospitality, guest management, or hotel/property operations. Valid driver’s licence and a personal, reliable vehicle for daily travel between properties. Ability to handle high-pressure situations with composure and professional judgment. Willingness to be available for genuine early-morning or late-night emergency call-outs. Strong communication skills with a focus on guest service and discretion. Preferred Qualifications: Prior exposure to short-term rental platforms or property management systems. Required Software Skills: Guesty (or similar Property Management Software) Benefits Reimbursed business travel expenses (petrol paid at AA rates for work-related journeys). Monthly data allowance. Structured growth path: Operations Assistant → Supervisor → Co-host, with progressive access to core platforms. Performance-based bonus opportunities tied to client and guest satisfaction ratings.