Operations Assistant - 21175

Project & Administrative Coordination: Provide day-to-day operational support to the construction arm—organizing project documents, tracking active job timelines, and keeping administrative records current.

Client & Vendor Communication: Act as a responsive touchpoint for customer inquiries, providing project updates and coordinating schedule changes.

Owner Leverage: Proactively follow up on open tasks, manage vendor/contractor updates, and resolve administrative bottlenecks to keep construction projects moving forward on schedule.

Communication Mastery: Exceptional written and spoken English skills with confidence conducting sales pitches and customer support calls over phone and Google Meet.

Sales & Customer Operations Experience: Strong commercial instincts with a proven track record in consultative service sales, client onboarding, or dispatch operations.

Multitasking & Dispatch Aptitude: Ability to juggle dual-business priorities, manage geographic crew logistics, and adapt to fast-changing schedules.

Proactive Ownership: A "high-agency" self-starter who follows through on open tasks, flags potential scheduling conflicts early, and operates without needing constant oversight.

Technology & Systems Literacy: Quick learner proficient in modern scheduling, CRM, Google Workspace, and communication platforms.

Bilingual Proficiency: Professional fluency in both English and Spanish (strongly preferred to facilitate clear communication across field crews and diverse client bases).

Prior experience supporting small businesses in home services, commercial cleaning, residential construction, or trade contracting.

Physical familiarity with or understanding of the Greater Phoenix, Arizona geography/metro area.

Sales Lead Conversion Rate: Consistently closing inbound residential and commercial cleaning leads through Google Meet and phone consultations.

Dispatch & Route Efficiency: Minimizing crew downtime and transit friction through accurate, organized daily scheduling across Phoenix.

Operational Relief: Successfully absorbing recurring administrative and client communication workflows to free up executive leadership bandwidth.