Sales Receptionist - 20917

Working Hours: Tuesday–Saturday, 10:00 AM–6:00 PM US Central Time
Salary: $1500 - $3000 (Depends on the experience and market)
Employment Type: Full-time | Direct Hire | Remote
Priority Location: South Africa, Latin America
Days Off: Sunday & Monday
Saturday Availability: Required

Our client operates five RV parks across Tennessee and Kentucky, serving a diverse range of American travelers, including families, retirees, vacationers, and traveling workers.

The company manages a significant volume of inbound reservation inquiries and is looking to strengthen its centralized reservations team with a dedicated sales professional who can convert inquiries and marketing leads into confirmed bookings.

The Reservations Sales Specialist will manage inbound reservation calls and sales follow-up across the company's five properties.

This is a sales-focused role, not a traditional receptionist or administrative position. You will be responsible for understanding customer needs, recommending the right accommodation, handling objections, following up with prospects, and confidently closing reservations.

The ideal candidate is warm, conversational, confident over the phone, and comfortable speaking with American customers from different age groups and backgrounds.

• Answer inbound reservation calls and identify customer travel requirements.
• Explain available accommodations, rates, amenities, and property options.
• Recommend appropriate options based on customer needs.
• Build rapport and trust with prospective guests.
• Handle questions, hesitation, and objections.
• Confidently ask for the booking and close the reservation.
• Complete reservations using Campspot.
• Maximize conversion of qualified inquiries into confirmed bookings.

• Monitor website, Facebook, and other digital leads.
• Contact new leads within approximately five minutes during working hours.
• Follow up through phone and text.
• Continue working leads that do not respond initially.
• Maintain consistent follow-up until the opportunity is booked, declined, or appropriately closed.

• Manage leads through GoHighLevel (GHL).
• Maintain accurate notes after customer interactions.
• Track calls, texts, follow-ups, requirements, and outcomes.
• Keep lead statuses and next steps updated.
• Work through unclosed opportunities daily.

• Review calls and voicemails received outside operating hours.
• Return outstanding voicemails within the first hour of the shift.
• Treat missed calls as active sales opportunities and work to recover potential bookings.

• Provide a warm, helpful, and straightforward customer experience.
• Communicate clearly with older customers and those who may be less comfortable with technology.
• Avoid overly scripted or aggressive sales language.
• Build trust while confidently moving conversations toward a booking.
• Represent the company professionally across phone and text interactions.

Candidates must have:

• A professional and quiet home working environment.
• Reliable high-speed primary internet.
• Verified backup internet.
• Reliable electricity.
• Verified backup power capable of supporting working hours during outages.
• Appropriate equipment for professional phone-based work.

Backup connectivity and power arrangements will be verified during the recruitment process.

• Demonstrated experience in phone-based sales, inbound sales, reservations, or another conversion-focused role.
• Strong ability to build rapport quickly over the phone.
• Comfortable asking for the sale and closing customers.
• Excellent spoken English.
• Warm, natural, and easily understandable phone presence.
• Comfortable communicating with American customers across different age groups and backgrounds.
• Strong objection-handling skills.
• Persistent and disciplined with follow-up.
• Comfortable making outbound follow-up calls and sales-oriented text messages.
• Strong organization and attention to detail.
• Ability to maintain accurate CRM records.
• Comfortable learning new technology and reservation systems.
• Reliable attendance and ability to work independently.

• Experience with GoHighLevel (GHL) or similar CRM platforms.
• Experience with Campspot or reservation management systems.
• Previous hospitality, travel, campground, or RV industry experience.
• Experience in high-volume inbound sales or lead conversion.

Previous RV park, campground, hospitality, or travel experience is not required. Training will be provided on the RV industry, properties, reservation systems, and sales processes.

The ideal candidate is a salesperson first and foremost.

They should be:

• Warm and approachable.
• Natural and conversational.
• Confident without being aggressive.
• Plain-spoken and easy to understand.
• Patient with older customers.
• Genuine rather than overly scripted.
• Comfortable speaking with working-class American customers.
• Persistent and motivated by closing sales.
• Organized and disciplined with follow-up.

Voice and communication style are critical selection criteria. Candidates should be able to establish trust quickly and make customers feel comfortable while still confidently asking for the booking.

A voice recording will be required during the screening process, and finalists should expect to participate in a live mock sales call.

The successful candidate will complete a paid two-week training program covering:

• RV and campground industry fundamentals.
• The company's five RV parks.
• Property offerings and customer profiles.
• Reservation procedures.
• Campspot.
• GoHighLevel.
• Booking and sales processes.
• Common customer questions and objections.