Bilingual (Spanish/English) Medical Virtual Assistant

Virtual Rockstar is hiring a full-time Bilingual (Spanish/English) Medical Virtual Assistant on behalf of a growing multi-location therapy practice in Texas. This role is primarily focused on insurance verifications, authorizations, and front desk support — taking key administrative responsibilities off the in-person team so they can focus on delivering exceptional patient care. The ideal candidate is a driven, trustworthy self-starter who is fluent in both Spanish and English and comes in ready to hit the ground running. This is an excellent opportunity for someone who thrives in a fast-paced, family-like environment and genuinely wants to be a valued member of a growing, patient-centered team. About Our Client Our client is a growing multi-location therapy practice with 40 providers dedicated to delivering patient-centered care in a family-like environment. They are a stand-up organization that values integrity, trust, and putting patients first. Their culture is built on the values of: Growth Family-like teamwork Patient-centered care Integrity & accountability Key Responsibilities Insurance Verification & Authorizations — Primary Focus Verify patient insurance coverage and check eligibility Obtain pre-authorizations for procedures and track authorization status Follow up with physicians regarding authorization signatures — proactively checking in to confirm receipt and avoid delays Liaise with insurance providers to clarify coverage details Update patient files with accurate insurance information Explain insurance benefits to patients clearly and professionally Track status of pending insurance claims Assist patients with insurance-related questions and inquiries Front Desk & Patient Support Answer inbound calls and assist patients virtually in both English and Spanish Confirm patient appointments and manage appointment calendar Handle patient inquiries via phone and email Handle appointment rescheduling requests Follow up with patients post-session Coordinate telehealth appointments Manage referrals from other healthcare providers Send personalized patient communications and appointment reminders Respond to patient FAQs Maintain a waitlist for appointments Maintain electronic medical records and ensure patient privacy and confidentiality at all times Administrative Support Manage provider schedules and coordinate patient appointments Generate and send invoices Prepare documents and manage email correspondence via Microsoft Teams and Outlook Data entry and generate basic reports Contact patients for feedback Transcribe patient interactions as needed Provide emergency contact details when required Tools & Systems Proprietary EMR (custom-built — prior EMR experience in any system accepted) Microsoft 365 & Microsoft Teams Google Chrome Requirements Fluent in both Spanish and English — this is a hard requirement for this role Proven experience in insurance verification and prior authorization in a healthcare setting Comfortable following up with physicians, insurance companies, and patients via phone and email Strong front desk and patient communication skills — professional, warm, and clear in both languages Self-directed and driven — able to manage task lists and work independently without micromanagement Detail-oriented and trustworthy — handles sensitive patient information with discretion Experience with any EMR system; ability to adapt quickly to a proprietary platform Proficient in Microsoft 365 and Microsoft Teams Non-Negotiables Fluent in Spanish and English — candidates without bilingual fluency will not be considered Driven and proactive — takes initiative and gets things done without being prompted Trustworthy and reliable — handles patient data and sensitive communications with integrity Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the Globe