Receptionist & Library Assistant

We are the UK’s leading premium publisher, home to iconic and influential media brands including Esquire, Men’s & Women’s Health, ELLE, Good Housekeeping, Harper’s Bazaar, Digital Spy, Cosmopolitan, Red and more. At Hearst UK, we don’t just create content – we shape culture.

Our workplace is driven by passion, shaped by authenticity and powered by creativity. We back bold ideas, act with an entrepreneurial mindset and continually evolve to meet the moment - while respecting the legacy that’s brought us here. We believe in each other’s potential and push boundaries together to create meaningful impact, both across the media landscape and in people’s lives.

We’re proud of our heritage - but even more excited about making history.

Hearst UK operates an in office policy with flexible Friday’s. Our office is based at House of Hearst, 30 Panton Street, St James’s, London, SW1Y 4AJ, where teams collaborate in person and connect across brands and functions.

Salary: £27,000 - £30,000 - Salary is dependent on experience and will be assessed in line with the candidate’s skills, knowledge, and relevant expertise.

The Role…

Whilst acting as the Receptionist, you will report to the Front of House Supervisor. You will work closely with Building Management and Office Services, managing time-sensitive tasks to agreed deadlines. You will be responsible for delivering a 5-star experience for all visitors and clients, as well as supporting Hearst colleagues and internal stakeholders.

Whilst acting as the Library Assistant, you will report to the Syndication and Archive Manager. You will support the organisation, care, and accessibility of Hearst’s archive collections, alongside carrying out library administrative tasks, including the physical restocking of magazines. Please note, this role will involve occasional lifting of items up to 10kg.

Main Duties…

Reception

• Manage the front-of-house experience, operating the switchboard and ensuring all calls are handled in a friendly, professional and timely manner, accurately redirecting enquiries as required.
• Deliver a welcoming and well-run reception service, greeting visitors, managing check-ins via Touchpoint, offering refreshments and ensuring guests are informed, comfortable and well supported at all times.
• Coordinate meeting room bookings end-to-end, including accepting/declining requests, avoiding diary conflicts, and logging all setup/reset requirements within Facilities calendars and e-logbooks.
• Maintain high standards across reception and meeting spaces, ensuring desks, rooms and shared areas are consistently clean, organised and presentation-ready, supported by regular floor walks.
• Oversee access and security processes, including issuing daily, weekly and permanent passes, maintaining accurate databases and reports, managing replacements, and processing leavers (including deactivation and record-keeping).
• Support the smooth running of Front of House operations through proactive inbox management, maintaining stock levels (magazines, refreshments and sundries), managing locker allocation and queries, and working closely with Facilities, contractors and colleagues.

Library

• Support day-to-day syndication and archive operations, responding to internal and external queries and facilitating timely and accurate access to materials.
• Monitor and manage the Archive inbox, handling requests within remit and escalating more complex queries to the Syndication & Archive Manager.
• Use and develop knowledge of specialist systems and tools to support syndication activity and digital archive processes.
• Maintain library spaces and collections, including restocking magazines, organising shelves and ensuring surrounding areas are tidy, accessible and well presented.
• Provide administrative support across library operations, including updating monthly bulk order documents and supporting general tracking and documentation processes.
• Assist with the organisation, maintenance and accessibility of physical and digital archival materials, while promoting awareness, correct usage and best practice across the business.

What We Are Looking For…

• Proven experience in a customer service environment, ideally within a front-of-house or luxury setting
• Excellent customer service skills, with a proactive, engaging approach to delivering a 5* experience
• Strong communication skills, both written and verbal
• Able to work under pressure, manage challenging situations, and adapt quickly to changing priorities
• Highly organised, with the ability to prioritise workload and maintain strong attention to detail
• A collaborative team player who is supportive of others
• Strong IT skills, including Microsoft Word, Excel, PowerPoint, and PDF tools, with a willingness to learn specialist systems
• An interest in archives, or a willingness to learn, would be advantageous

Benefits… 

(Your benefits at Hearst UK are more than just extras—they are tools to help you thrive in every part of life.)

Hearst Exclusives - Only for You! 

• Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink. 
• Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank!  

Inclusion, Health & Wellbeing: Feel Your Best 

• Stay healthy with Specsavers eye care, a company-funded Health Cash Plan, and access to mental health support. 
• Get active and stress-free with discounted gym memberships and the Cycle to Work scheme. 
• Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it. 
• Take time to give back with a Charity Day and access wellbeing resources whenever you need them. 
• Join one of our Hearst ERG Groups. 

Financial Wellness - Boost Your Budget 

• Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting. 
• Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs. 
• Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app 

Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in – one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we’re working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.