ADMINISTRATIVE SPECIALIST II

GRADE

11\r\n

LOCATION OF POSITION

Howard County Health Department\r\n8930 Stanford Blvd.\r\nColumbia, MD 21045\r\n

Main Purpose of Job

This Administrative Specialist II position is responsible for developing and interpreting rules and protocols for the Howard County Health Department (HCHD) telecommunications, administers telecommunications program for HCHD including assigning cell phones, MiFi units and other devices to employees based upon need. This position is also responsible for facilitating the general operation of the HCHD Central Services Department by performing duties in the areas of shipping and receiving, fixed assets inventory, records management, modular furniture installation and maintenance, vehicle maintenance and repairs, furniture and personnel moves, and supply deliveries. Assists Vital Records department as backup processor of birth and death certificates. Acts as liaison between county and state agencies for pest control, custodial services, building maintenance, vehicle maintenance, and building access. Serves in the Logistics section of the department’s Incident Management Team. Delivers services to internal and external customers in a positive professional manner.\r\nThis position is considered essential for emergency response in the event of a public health emergency. It is considered essential for extreme weather conditions, when essential personnel are required to report to work. This applies during officially declared State of MD liberal leave, unless absence has been approved by the appointment authority, designee, or supervisor. Inclement weather essential status is assigned on a rotating schedule. In the event of a public health emergency or inclement weather event during the individual’s assigned week, the employee is expected to report or remain at work as scheduled.�\r\n\r\nThis position is 100% onsite.\r\n

POSITION DUTIES

25% Coordinates and Manages Telecommunications�\r\nDevelops and interprets rules and protocols for Health Department telecommunications. Processes new device requests. Acts as subject matter expert for Verizon technology and services. Troubleshoots device issues and elevates them to Verizon if necessary. Serves as liaison to Verizon with billing/service issues. Manages inventory of staff devices. Initiates setup of new devices. Distributes devices and trains staff on best practices. Acts as point of contact for telecommunications questions. Reconciles monthly Verizon bill. Manages online Verizon account.\r\n\r\n20%�Coordinates Maintenance of Vehicle Fleet\r\nSchedules and coordinates repairs, maintenance, and cleanliness of the agency’s fleet of 30 vehicles. Assists with monthly mileage reporting. Schedules and assists with special events utilizing the Health Department RV.�\r\n\r\n20%�Coordinates Facility Maintenance\r\nWorks directly with Director of Central Services to evaluate and resolve building issues in a timely manner. Assists in the distribution of keys and access cards. Interfaces with custodial, pest control, county contractors and agencies to maintain a safe and secure building. Acts as alternate logistics contact for Incident Management Team exercises.\r\n\r\n10%�Maintains Inventory\r\nAssists Central Services Director with monitoring and reporting of state, county, and Health Department inventories. Estimates need for supplies and equipment and coordinates distribution of consumables such as water and paper.\r\n\r\n5%�Records\r\nServes as subject matter expert to assist departments on records reporting and labeling requirements determined by state record retention schedules. Assists in coordination retention, scanning, and destruction of Health Department records.�\r\n\r\n5%�Coordinates Deliveries\r\nSchedules deliveries of documents, supplies, and specimens to various sites in the county and the Maryland Department of Health. Assists with packages and mail room duties within the building.\r\n\r\n10%�Supports Front Desk Receptionist / Processing of Vital Records\r\nActs as backup to the Front Desk and Vital Records. Provides a positive professional impression to all clients seeking a birth and death certificate.� Understands criteria for vital records as stated in manuals and training.� Professionally interacts with the clients to process certificates including accurately explaining criteria, entering and retrieving data from computer, collecting payment and accurately completing regular reports. Responsible for effectively working with colleagues and supervisors to ensure timely response to customer requests, processing of reports and requests by deadlines.\r\n\r\n5% Other Duties�\r\nPossesses a broad understanding of HCHD services and can refer to other programs. Participates in necessary drills and exercises, responds to emergencies as appropriate, keeps abreast of policies and procedures in the program, bureau and department. Completes all required trainings. Participates in quality improvement efforts within the program.�\r\n

MINIMUM QUALIFICATIONS

Education:� �Graduation from an accredited high school or possession of a high school equivalency certificate.\r\nExperience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.\r\nNotes:\r\n1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.\r\n2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\nThe desired candidate should possess the following:\r\n\r\n\r\n\r\n �Valid Driver’s License.\r\n \r\n �Experience managing, coordinating and resolving vehicle fleets, vehicle fleet repairs and/or vehicle maintenance.�\r\n �Experience working with and troubleshooting cell phones.�\r\n �Experience with customer service in an office setting.��\r\n �Experience managing an electronic records management system.��\r\n �Experience lifting up to 50 lbs.\r\n �Experience and Knowledge using Microsoft Word and Excel, PowerPoint and Outlook.\r\n\r\n\r\n\r\n\r\n

SPECIAL REQUIREMENTS

Candidates may be responsible for providing their own transportation�as needed to access meetings, remote locations, and job destinations as assigned.\r\n

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position.�Therefore, it is essential that you provide complete and accurate information on your application.�Please report all related education, experience, dates and hours of work.�Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).�\r\nComplete applications must be submitted by the closing date.�Information submitted after this date will not be added.�\r\nIncorrect application forms will not be accepted.�Resumes will not be accepted in lieu of a completed application.\r\nCandidates may remain on the�certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online,�the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201.�Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.\r\nIf additional information is required, the preferred method is to upload.� If you are unable to upload, please fax the requested information�to 410-333-5689.�Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.\r\nFor questions regarding this recruitment, please contact the�MDH Recruitment and Selection Division at 410-767-1251.\r\nIf you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or�Application.Help@maryland.gov.�\r\nAppropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.\r\nWe thank our Veterans for their service to our country.\r\nPeople with disabilities and bilingual candidates are encouraged to apply.\r\nAs an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.\r\n