Receptionist-MSW-Split Shift (12PM-8PM/10AM-6PM)

Greets, assists and directs visitors, patients and other hospital callers

1. Provides assistance, guidance and direction to visitors and patients, ascertains the nature of their business

2. Assists and/or directs clients, visitors and/or patients to various locations in the hospital when appropriate; calls for an escort when necessary

3. Receives telegrams, messages, flowers, newspapers and other items; notifies appropriate personnel; in hospital setting, verifies that patient has not been discharged; returns flowers delivered for discharged patients to the florist

4. Maintains files on patient requests for telephone service and of all calls transferred to and from patient phones

5. Maintains directory and files on active and discharged patients, their location, patient status, and other pertinent information according to established procedures

6. Responds to inquiries regarding patient condition

7. Maintains established department policies, procedures, objectives, quality assurance, safety, environmental and infection control

8. Assists in care and maintenance of department equipment and supplies

9. Attends in-service and other required meetings; attends educational programs as directed

• High School diploma or equivalent education desirable.

Collective bargaining unit: SEIU 1199-MSW