Virtual Assistant – Customer Service & Admin Support (Catering & Events)

Job Description: Virtual Assistant – Customer Service & Admin Support (Catering & Events) We are seeking a reliable, organized, and adaptable Virtual Assistant to support a fast-growing catering, pop-up restaurant, and event services business operating in Central PA and Baltimore. This role requires someone who can handle customer communication, booking coordination, billing, administrative support, and light graphics while adapting to the company’s systems and workflow. Key Responsibilities Answer incoming calls and messages from customers Provide customer service and gather preliminary event details Handle booking inquiries and coordinate event scheduling Prepare invoices and assist with billing Manage emails and day-to-day administrative tasks Create simple graphics or documents when needed Coordinate information between customers and the internal team Learn and operate within the company’s software and procedures Platforms & Tools Used Grasshopper WhatsApp Gmail Toast Work Schedule Starting part-time: approximately 4–5 hours per day Flexibility required, with potential to move into full-time During busy season, phone coverage may be needed between 7:00 a.m. – 10:00 p.m. (with possible shift coverage as team expands) Requirements Ideal Candidate Strong communication and customer service skills Comfortable handling booking, billing, invoicing, and admin work Prior history with bookkeeping and basic financial record-keeping Tech-comfortable and able to learn new systems quickly Organized, dependable, and able to follow procedures Able to grow with the company during peak season