Virtual Assistant (Tech-Savvy)

Our client is building a mobile fitness game designed to make exercise more fun. They’re a
small, fast-moving startup where everyone wears multiple hats and new ideas move quickly
from concept to execution.

They’re now looking for a tech-savvy Virtual Assistant to help support day-to-day operations,
manage community feedback, and assist with admin tasks so the founder and team can stay
focused on building the product.

Role Overview
This role will support both internal team coordination and customer-facing community
management. You’ll help organize information, track user feedback, and keep communication
flowing between the community and the development team.
You’ll report directly to the founder and act as a central point for handling tasks, organizing
feedback, and ensuring nothing falls through the cracks.

Key Responsibilities
● Monitor community channels (e.g. Discord) for bug reports, issues, and feature requests
● Triage and organize feedback from users
● Create and manage tickets in Jira
● Assign tasks and help manage the flow of information between team members
● Assist with administrative tasks as needed
● Add new exercises to the platform’s exercise library based on user requests
● Help ensure customer feedback reaches the right team members quickly

We’re looking for someone who is:
● Tech-savvy and comfortable learning new tools
● A strong communicator with excellent written English
● Organized and detail-oriented
● A self-starter who takes initiative
● Honest, proactive, and reliable
● Comfortable working in a startup environment where priorities evolve quickly

● Slack
● Jira / Atlassian
● Discord
● Internal feedback and feature request tools